Delivery policy
Order Processing
Orders are prepared and dispatched from our partner warehouse within 1 to 3 business days following confirmation of payment, excluding weekends and public holidays. Once your parcel has been collected by the carrier, you will receive a shipping confirmation email containing your tracking number.
Delivery Areas and Delivery Times
Orders are delivered to France, Monaco, and the international destinations listed below. The delivery times shown below are estimated transit times in business days from the date of dispatch and are provided for information only. They do not include the order processing time (1 to 3 business days, as indicated above).
Shipping is free once the order value reaches the threshold applicable to the relevant destination. Orders below this threshold are subject to the shipping fees indicated below.
| Destination | Service | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| France, Monaco | Standard Delivery | 3–5 business days | €7.90 — Free on orders over €115 |
| France, Monaco | Express 24h (Chronopost) | 1 business day | €9.90 — Free on orders over €115 |
| Belgium, Germany, Netherlands, Luxembourg, Austria, Spain, Ireland, Italy, Portugal, United Kingdom | Standard Delivery (Colissimo Expert) | 5–21 business days | €12.90 — Free on orders over €115 |
| Switzerland, Andorra, Liechtenstein | Standard Delivery | 5–21 business days | €16.90 — Free on orders over €150 |
| Bulgaria, Croatia, Cyprus, Denmark, Estonia, Hungary, Lithuania, Latvia, Poland, Slovakia, Slovenia, Sweden, Czech Republic, Finland, Greece, Malta, Romania | Standard Delivery (Colissimo Expert) | 5–21 business days | €16.90 — Free on orders over €150 |
Please note that any customs duties, import taxes, or other import charges applicable in countries outside the European Union (including Switzerland, the United Kingdom, Andorra, and Liechtenstein) are not included in our prices and shall be borne exclusively by the Customer.
Order Tracking
A tracking link will be sent to you by email as soon as your order has been dispatched. You may also monitor the status of your order through your customer account on www.maisonmoro.com.
Delivery Issues
If your parcel is lost, damaged, or subject to a significant delivery delay, please contact our customer service team at contact@maisonmoro.com, quoting your order number. We will promptly open an investigation with the carrier. If your parcel shows visible signs of damage upon delivery, we recommend that you record detailed reservations with the carrier at the time of delivery and notify us within 48 hours of receipt.